When Your Internal IT Department Needs a Stronger Backbone
Even the best internal teams can struggle with:
- Limited time for strategic projects due to constant end-user support
- Skill gaps in areas like compliance, cybersecurity, or cloud migration
- Overwhelmed response efforts during IT emergencies or upgrades
- A lack of advanced tools, ticketing systems, or documentation processes
- Difficulty maintaining 24/7 monitoring and support coverage
Our Co-Managed IT solutions are designed to support, not replace, your team—bringing scalable resources, deep technical knowledge, and responsive service that integrates seamlessly with your existing infrastructure.
22
Years in Business
300+
Satisfied Customers
1000+
Endpoints Managed
Our IT Services Include:
Data Backup & Recovery Services
We provide automated, secure backup solutions and disaster recovery planning to ensure business continuity in case of cyberattacks, hardware failures, or natural disasters.
IT Help Desk Services
Our helpdesk support team offers fast, reliable IT assistance, ensuring that your team receives expert guidance and troubleshooting whenever needed.
Outsourced IT Support
We act as your dedicated IT department, handling network management, software updates, cybersecurity, and IT troubleshooting so you can focus on growing your business.
VoIP Phone Systems
Our solutions provide seamless integration, HD voice quality, and advanced call management features, helping businesses enhance collaboration and reduce telecommunication expenses.
Disaster Recovery Planning
We develop customized business continuity plans to ensure fast restoration of critical systems in case of cyberattacks, data loss, or system failures.
Managed IT Services
Our fully managed IT services provide proactive monitoring, cybersecurity protection, and network optimization to ensure your technology infrastructure remains secure and efficient.
Cloud IT Services
We offer secure cloud migration, cloud storage solutions, and cloud application management, allowing organizations to scale efficiently and collaborate from anywhere while ensuring data security and accessibility.
Cybersecurity Services
We provide firewall management, endpoint security, email security, threat detection, and employee cybersecurity training, ensuring your organization remains protected against ransomware, phishing, and data breaches.
IT Compliance Services
We provide compliance-focused IT solutions that help organizations meet HIPAA, PCI, FTC Safeguards, and industry-specific regulatory requirements, reducing security risks and avoiding legal penalties.
PCI Compliance Services
We help organizations implement secure payment processing solutions, ensuring PCI DSS compliance by providing network security, encryption, vulnerability assessments, and compliance reporting.
Microsoft 365 Services
We offer Microsoft 365 setup, migration, security optimization, and ongoing management, enabling businesses to leverage cloud-based collaboration tools like Teams, SharePoint, and OneDrive while maintaining compliance and security.
Ransomware Removal Services
We provide immediate ransomware removal, system restoration, and threat mitigation services, ensuring your data is recovered and secured to prevent future attacks.
Co-Managed IT Services
We help reduce IT workloads, enhance security, and implement best-in-class IT strategies, ensuring your business stays ahead of evolving technology demands.
Why Organizations Choose Windstar for Co-Managed IT Support
- Microsoft AI Cloud Partner
We implement industry-leading tools to monitor, secure, and optimize your environment—while empowering your team to focus on high-impact initiatives. - 20+ Years of Association-Specific IT Expertise
We understand the operational, compliance, and security needs of membership-based organizations, helping you deliver IT results without overextending your staff. - Security-First and Compliance-Ready Support
We help you manage risk by implementing systems and controls aligned with HIPAA, PCI, FTC Safeguards and industry-specific compliance frameworks.
- Flexible Support, Tailored to Your Team
We customize our role based on your existing capabilities—whether you need day-to-day technical help, strategic guidance, or advanced cybersecurity services. - 24/7 Monitoring, Alerts, and Help Desk Backup
We extend your IT support capabilities with around-the-clock coverage, ensuring your systems are monitored even when your team isn't on the clock.
Frequently Asked Questions About Co-Managed IT Services
What is Co-Managed IT support, and how does it work?
Co-managed IT is a partnership between your internal IT staff and an external provider like Windstar Technologies. It allows you to retain control over your infrastructure while gaining additional resources, specialized skills, and tools to strengthen your IT performance without overburdening your team.
How is Co-Managed IT different from fully outsourced IT support?
Fully outsourced IT replaces your internal IT department, while Co-Managed IT is collaborative. You choose which responsibilities to retain in-house and which to delegate to us—such as monitoring, cybersecurity, help desk overflow, or project support. It's fully customizable to your needs.
What size organization benefits most from Co-Managed IT services?
Our Co-Managed IT model works best for small to mid-sized associations or organizations with one or more internal IT professionals who need backup support, advanced security, or project-based expertise. It's ideal for growing teams that can't yet hire additional staff but need extra help.
Can you help with compliance-related tasks and audits?
Yes. We support compliance across HIPAA, PCI, FTC Safeguards and other industry-specific requirements by assisting with risk assessments, security controls, audit documentation, and training. We work closely with your team to ensure compliance is not only maintained—but streamlined.
Will your team work within our systems, or bring your own?
We can do both. We're flexible and can integrate with your existing ticketing systems, documentation tools, and cybersecurity platforms, or deploy ours if you prefer. The goal is seamless collaboration—not disruption.
How do we maintain control over our IT while working with Windstar?
You maintain full control. We act as a strategic extension of your department, not a replacement. You determine the scope, we provide the expertise, and we report on our activities so you're always in the loop.
What if our internal IT team is focused on strategy and we just need day-to-day support?
That's one of the most common reasons organizations choose co-managed IT. Your internal team handles innovation and leadership, while we provide 24/7 support, system maintenance, and cybersecurity oversight—so they're not pulled away by constant user issues.
How do we get started with Windstar’s Co-Managed IT services?
Start with a Discovery Call. We'll assess your current environment, team structure, and challenges, then develop a custom Co-Managed IT plan that aligns with your goals, fills your support gaps, and delivers measurable results.
