When Your Internal IT Department Needs a Stronger Support Model
Even well-run internal teams can run into challenges such as:
- Nonstop user requests that leave little room for strategic work
- Knowledge gaps in compliance, cybersecurity, or cloud migration
- Stress and delays during outages, urgent incidents, or major upgrades
- Limited access to modern tools, ticketing platforms, or documentation workflows
- Difficulty maintaining genuine 24/7 monitoring and support
Our Co-Managed IT model is built to strengthen, not replace, your team—adding scalable support, technical depth, and responsive service that fits naturally into your current operations.
22
Years in Business
300+
Satisfied Customers
1000+
Endpoints Managed
Our IT Services Include:
Data Backup & Recovery Services
We provide automated, secure backup solutions and disaster recovery planning to ensure business continuity in case of cyberattacks, hardware failures, or natural disasters.
IT Help Desk Services
Our helpdesk support team offers fast, reliable IT assistance, ensuring that your team receives expert guidance and troubleshooting whenever needed.
Outsourced IT Support
We act as your dedicated IT department, handling network management, software updates, cybersecurity, and IT troubleshooting so you can focus on growing your business.
VoIP Phone Systems
Our solutions provide seamless integration, HD voice quality, and advanced call management features, helping businesses enhance collaboration and reduce telecommunication expenses.
Disaster Recovery Planning
We develop customized business continuity plans to ensure fast restoration of critical systems in case of cyberattacks, data loss, or system failures.
Managed IT Services
Our fully managed IT services provide proactive monitoring, cybersecurity protection, and network optimization to ensure your technology infrastructure remains secure and efficient.
Cloud IT Services
We offer secure cloud migration, cloud storage solutions, and cloud application management, allowing organizations to scale efficiently and collaborate from anywhere while ensuring data security and accessibility.
Cybersecurity Services
We provide firewall management, endpoint security, email security, threat detection, and employee cybersecurity training, ensuring your organization remains protected against ransomware, phishing, and data breaches.
IT Compliance Services
We provide compliance-focused IT solutions that help organizations meet HIPAA, PCI, FTC Safeguards, and industry-specific regulatory requirements, reducing security risks and avoiding legal penalties.
PCI Compliance Services
We help organizations implement secure payment processing solutions, ensuring PCI DSS compliance by providing network security, encryption, vulnerability assessments, and compliance reporting.
Microsoft 365 Services
We offer Microsoft 365 setup, migration, security optimization, and ongoing management, enabling businesses to leverage cloud-based collaboration tools like Teams, SharePoint, and OneDrive while maintaining compliance and security.
Ransomware Removal Services
We provide immediate ransomware removal, system restoration, and threat mitigation services, ensuring your data is recovered and secured to prevent future attacks.
Co-Managed IT Services
We help reduce IT workloads, enhance security, and implement best-in-class IT strategies, ensuring your business stays ahead of evolving technology demands.
Why Pennsylvania Organizations Choose Windstar for Co-Managed IT Support
- Microsoft AI Cloud Partner
We rely on proven tools to monitor, protect, and fine-tune your environment—so your team can stay focused on the work that moves your organization ahead. - 20+ Years of Association-Specific IT Expertise
We understand the operational, compliance, and security demands of membership-based organizations, helping you raise IT performance without overwhelming your staff. - Security-First and Compliance-Ready Support
We help reduce risk by putting systems and controls in place that support HIPAA, PCI, FTC Safeguards, and other industry-specific compliance obligations.
- Flexible Support, Built Around Your Team
We adapt to your current priorities—whether you need everyday technical assistance, strategic guidance, or advanced cybersecurity support. - 24/7 Monitoring, Alerts, and Help Desk Backup
We broaden your IT coverage with around-the-clock support, helping keep systems watched even after your internal team logs off.
Frequently Asked Questions About Co-Managed IT Services
What is co-managed IT support, and how does it work?
Co-managed IT is a partnership between your internal IT team and an outside provider like Windstar Technologies. It lets you keep control of your environment while adding extra resources, specialized expertise, and tools that improve IT performance without overloading your staff.
How does co-managed IT differ from fully outsourced IT support?
Fully outsourced IT replaces your internal department, while co-managed IT works alongside it. You choose what stays in-house and what we manage—such as monitoring, cybersecurity, help desk overflow, or project support. The model is tailored to your needs.
What size organization benefits most from co-managed IT services?
Our co-managed IT model is a great fit for small to mid-sized Pennsylvania associations or organizations with one or more internal IT professionals who need backup coverage, stronger security, or help with project-specific expertise. It works especially well for growing teams that are not ready to hire additional staff but still need more support.
Can you help with compliance-related tasks and audits?
Yes. We support compliance efforts for HIPAA, PCI, FTC Safeguards, and other industry-specific requirements by assisting with risk assessments, security controls, audit documentation, and training. We work closely with your team to make compliance easier to manage and maintain.
Will your team work within our systems, or bring your own?
We can do either. We're flexible enough to work with your current ticketing systems, documentation tools, and cybersecurity platforms, or bring our own if that better fits your workflow. The goal is simple collaboration, not disruption.
How do we maintain control over our IT while working with Windstar?
You stay in control. We act as a strategic extension of your department, not a replacement. You define the scope, we bring the expertise, and we keep you informed throughout the process so everything remains clear.
What if our internal IT team is focused on strategy and we just need day-to-day support?
That's one of the most common reasons organizations choose co-managed IT. Your internal team can stay focused on leadership and innovation while we handle 24/7 support, maintenance, and cybersecurity oversight—so they are not pulled into constant user issues.
How do we get started with Windstar’s Co-Managed IT services?
Begin with a Discovery Call. We'll review your current environment, team structure, and pain points, then create a custom co-managed IT plan that aligns with your goals, closes support gaps, and delivers measurable results.
