When Your Internal IT Department Needs a Stronger Support System
Even high-performing internal teams can run into challenges such as:
- Too much day-to-day user support leaving little time for strategic work
- Shortages in expertise around compliance, cybersecurity, or cloud migration
- Slow or stressful response during outages, emergencies, or major upgrades
- Limited access to advanced tools, ticketing platforms, or documentation workflows
- Challenges maintaining true around-the-clock monitoring and support
Our Co-Managed IT approach is built to support, not supplant, your team—adding scalable resources, deep technical insight, and dependable service that fits naturally into your current environment.
22
Years in Business
300+
Satisfied Customers
1000+
Endpoints Managed
Our IT Services Include:
Data Backup & Recovery Services
We provide automated, secure backup solutions and disaster recovery planning to ensure business continuity in case of cyberattacks, hardware failures, or natural disasters.
IT Help Desk Services
Our helpdesk support team offers fast, reliable IT assistance, ensuring that your team receives expert guidance and troubleshooting whenever needed.
Outsourced IT Support
We act as your dedicated IT department, handling network management, software updates, cybersecurity, and IT troubleshooting so you can focus on growing your business.
VoIP Phone Systems
Our solutions provide seamless integration, HD voice quality, and advanced call management features, helping businesses enhance collaboration and reduce telecommunication expenses.
Disaster Recovery Planning
We develop customized business continuity plans to ensure fast restoration of critical systems in case of cyberattacks, data loss, or system failures.
Managed IT Services
Our fully managed IT services provide proactive monitoring, cybersecurity protection, and network optimization to ensure your technology infrastructure remains secure and efficient.
Cloud IT Services
We offer secure cloud migration, cloud storage solutions, and cloud application management, allowing organizations to scale efficiently and collaborate from anywhere while ensuring data security and accessibility.
Cybersecurity Services
We provide firewall management, endpoint security, email security, threat detection, and employee cybersecurity training, ensuring your organization remains protected against ransomware, phishing, and data breaches.
IT Compliance Services
We provide compliance-focused IT solutions that help organizations meet HIPAA, PCI, FTC Safeguards, and industry-specific regulatory requirements, reducing security risks and avoiding legal penalties.
PCI Compliance Services
We help organizations implement secure payment processing solutions, ensuring PCI DSS compliance by providing network security, encryption, vulnerability assessments, and compliance reporting.
Microsoft 365 Services
We offer Microsoft 365 setup, migration, security optimization, and ongoing management, enabling businesses to leverage cloud-based collaboration tools like Teams, SharePoint, and OneDrive while maintaining compliance and security.
Ransomware Removal Services
We provide immediate ransomware removal, system restoration, and threat mitigation services, ensuring your data is recovered and secured to prevent future attacks.
Co-Managed IT Services
We help reduce IT workloads, enhance security, and implement best-in-class IT strategies, ensuring your business stays ahead of evolving technology demands.
Why North Carolina Organizations Choose Windstar for Co-Managed IT Support
- Microsoft AI Cloud Partner
We deploy proven tools to monitor, protect, and fine-tune your environment—while allowing your team to stay focused on the work that matters most. - 20+ Years of Association-Specific IT Expertise
We understand the operational, compliance, and security priorities of membership-based organizations, helping you achieve stronger IT outcomes without stretching your staff thin. - Security-First and Compliance-Ready Support
We reduce risk by putting systems and controls in place that support HIPAA, PCI, FTC Safeguards, and other industry-specific compliance requirements.
- Flexible Support, Built Around Your Team
We adapt to your current capabilities—whether you need everyday technical assistance, strategic direction, or advanced cybersecurity support. - 24/7 Monitoring, Alerts, and Help Desk Backup
We expand your IT support with nonstop coverage, helping ensure your systems stay monitored even after your staff has logged off.
Frequently Asked Questions About Co-Managed IT Services
What is co-managed IT support, and how does it work?
Co-managed IT is a collaborative relationship between your internal IT staff and an outside provider like Windstar Technologies. It lets you keep control of your environment while adding extra resources, specialized expertise, and tools that improve IT performance without overwhelming your team.
How does co-managed IT differ from fully outsourced IT support?
Fully outsourced IT takes the place of your internal department, while co-managed IT works alongside it. You decide what stays in-house and what we take on—such as monitoring, cybersecurity, help desk overflow, or project support. The model is fully tailored to your needs.
What size organization benefits most from co-managed IT services?
Our co-managed IT model is a strong fit for small to mid-sized North Carolina associations or organizations with one or more internal IT professionals who need backup coverage, stronger security, or project-specific expertise. It works especially well for growing teams that are not ready to add more staff but still need additional support.
Can you help with compliance-related tasks and audits?
Yes. We help support compliance with HIPAA, PCI, FTC Safeguards, and other industry-specific requirements by assisting with risk assessments, security controls, audit documentation, and training. We partner closely with your team to make compliance easier to manage and easier to maintain.
Will your team work within our systems, or bring your own?
We can do either. We're flexible and can integrate into your current ticketing systems, documentation tools, and cybersecurity platforms, or bring our own if that's the better fit. The goal is smooth collaboration, not disruption.
How do we maintain control over our IT while working with Windstar?
You stay in control. We serve as a strategic extension of your department, not a replacement. You define the scope, we bring the expertise, and we keep you updated on our work so nothing is left unclear.
What if our internal IT team is focused on strategy and we just need day-to-day support?
That is one of the most common reasons organizations choose co-managed IT. Your internal team can stay focused on leadership and innovation while we handle 24/7 support, maintenance, and cybersecurity oversight—keeping them from being pulled into constant user issues.
How do we get started with Windstar’s Co-Managed IT services?
Begin with a Discovery Call. We'll review your current environment, team structure, and pain points, then create a custom co-managed IT plan that aligns with your goals, closes support gaps, and drives measurable results.
