When Your Internal IT Department Needs a Stronger Support Model
Even capable internal teams can run into obstacles like:
- Constant user demands that squeeze out time for planning and improvement
- Gaps in compliance, cybersecurity, or cloud migration knowledge
- Delays and pressure during outages, urgent incidents, or large-scale upgrades
- Limited access to modern tools, ticketing systems, or documentation processes
- Difficulty sustaining truly round-the-clock monitoring and support
Our Co-Managed IT model is designed to reinforce, not replace, your staff—bringing flexible support, technical depth, and dependable service that blends smoothly with your existing operations.
22
Years in Business
300+
Satisfied Customers
1000+
Endpoints Managed
Our IT Services Include:
Data Backup & Recovery Services
We provide automated, secure backup solutions and disaster recovery planning to ensure business continuity in case of cyberattacks, hardware failures, or natural disasters.
IT Help Desk Services
Our helpdesk support team offers fast, reliable IT assistance, ensuring that your team receives expert guidance and troubleshooting whenever needed.
Outsourced IT Support
We act as your dedicated IT department, handling network management, software updates, cybersecurity, and IT troubleshooting so you can focus on growing your business.
VoIP Phone Systems
Our solutions provide seamless integration, HD voice quality, and advanced call management features, helping businesses enhance collaboration and reduce telecommunication expenses.
Disaster Recovery Planning
We develop customized business continuity plans to ensure fast restoration of critical systems in case of cyberattacks, data loss, or system failures.
Managed IT Services
Our fully managed IT services provide proactive monitoring, cybersecurity protection, and network optimization to ensure your technology infrastructure remains secure and efficient.
Cloud IT Services
We offer secure cloud migration, cloud storage solutions, and cloud application management, allowing organizations to scale efficiently and collaborate from anywhere while ensuring data security and accessibility.
Cybersecurity Services
We provide firewall management, endpoint security, email security, threat detection, and employee cybersecurity training, ensuring your organization remains protected against ransomware, phishing, and data breaches.
IT Compliance Services
We provide compliance-focused IT solutions that help organizations meet HIPAA, PCI, FTC Safeguards, and industry-specific regulatory requirements, reducing security risks and avoiding legal penalties.
PCI Compliance Services
We help organizations implement secure payment processing solutions, ensuring PCI DSS compliance by providing network security, encryption, vulnerability assessments, and compliance reporting.
Microsoft 365 Services
We offer Microsoft 365 setup, migration, security optimization, and ongoing management, enabling businesses to leverage cloud-based collaboration tools like Teams, SharePoint, and OneDrive while maintaining compliance and security.
Ransomware Removal Services
We provide immediate ransomware removal, system restoration, and threat mitigation services, ensuring your data is recovered and secured to prevent future attacks.
Co-Managed IT Services
We help reduce IT workloads, enhance security, and implement best-in-class IT strategies, ensuring your business stays ahead of evolving technology demands.
Why Illinois Organizations Choose Windstar for Co-Managed IT Support
- Microsoft AI Cloud Partner
We use trusted tools to monitor, protect, and optimize your environment—so your team can stay focused on the work that drives your organization ahead. - 20+ Years of Association-Specific IT Expertise
We understand the operational, compliance, and security demands of membership-based organizations, helping you improve IT performance without overburdening your staff. - Security-First and Compliance-Ready Support
We help lower risk by implementing systems and controls that support HIPAA, PCI, FTC Safeguards, and other industry-specific compliance requirements.
- Flexible Support, Built Around Your Team
We adjust to your current priorities—whether you need everyday technical help, strategic direction, or advanced cybersecurity support. - 24/7 Monitoring, Alerts, and Help Desk Backup
We extend your IT coverage with around-the-clock support, helping ensure systems stay watched even after your internal team signs off.
Frequently Asked Questions About Co-Managed IT Services
What is co-managed IT support, and how does it work?
Co-managed IT is a partnership between your internal IT team and an outside provider like Windstar Technologies. It lets you keep control of your environment while adding extra resources, specialized expertise, and tools that improve IT performance without overloading your staff.
How does co-managed IT differ from fully outsourced IT support?
Fully outsourced IT replaces your internal department, while co-managed IT works alongside it. You decide what remains in-house and what we manage—such as monitoring, cybersecurity, help desk overflow, or project support. The model is built around your needs.
What size organization benefits most from co-managed IT services?
Our co-managed IT model is an excellent fit for small to mid-sized Illinois associations or organizations with one or more internal IT professionals who need backup coverage, stronger security, or help with project-specific expertise. It works especially well for growing teams that are not ready to hire additional staff but still need added support.
Can you help with compliance-related tasks and audits?
Yes. We support compliance efforts for HIPAA, PCI, FTC Safeguards, and other industry-specific requirements by helping with risk assessments, security controls, audit documentation, and training. We work alongside your team to make compliance easier to manage and sustain.
Will your team work within our systems, or bring your own?
We can do either. We're flexible enough to work with your current ticketing systems, documentation tools, and cybersecurity platforms, or bring our own if that better matches your workflow. The goal is smooth collaboration, not disruption.
How do we maintain control over our IT while working with Windstar?
You remain in control. We serve as a strategic extension of your department, not a replacement. You set the scope, we provide the expertise, and we keep you updated throughout the process so everything stays transparent.
What if our internal IT team is focused on strategy and we just need day-to-day support?
That's one of the most common reasons organizations choose co-managed IT. Your internal team can stay focused on leadership and innovation while we handle 24/7 support, maintenance, and cybersecurity oversight—so they are not pulled into constant user issues.
How do we get started with Windstar’s Co-Managed IT services?
Start with a Discovery Call. We'll review your current environment, team structure, and pain points, then build a custom co-managed IT plan that aligns with your goals, closes support gaps, and delivers measurable results.
