Technology Gaps Can Derail Your Mission
Many organizations in Chicago face ongoing technology challenges that impact service delivery, security, and sustainability. These include:
- Recurring system downtime and aging infrastructure
- Insufficient cybersecurity protection for member and financial data
- Complex compliance requirements such as HIPAA, PCI, and FTC Safeguards
- Understaffed or overburdened internal IT teams
- Unpredictable IT costs due to reactive support models
Windstar Technologies delivers proactive, fully managed IT support in Chicago, helping your team operate smoothly and securely—without costly interruptions.
22
Years in Business
300+
Satisfied Customers
1000+
Endpoints Managed
Why Chicago Organizations Choose Windstar Technologies Inc
- Microsoft AI Cloud Partner
As a certified Microsoft AI Cloud Partner, we provide access to modern, intelligent solutions through Microsoft 365, Azure, Teams, and SharePoint, configured for both security and productivity. - 20+ Years of Experience Supporting Mission-Based Organizations
From Chicago associations to advocacy groups and professional service providers, we understand your goals and constraints—and design IT strategies to help you grow without compromise. - Cybersecurity and Compliance at the Core
We provide built-in protection and regulatory alignment for HIPAA, PCI, and FTC Safeguards, and other frameworks, helping you protect sensitive data and pass audits with confidence.
- 24/7 Monitoring and Help Desk Support
We don't wait for things to break. Our around-the-clock monitoring and fast-response support help prevent issues before they disrupt your mission. - Flexible and Scalable Service Plans
Whether you need full-service IT management or supplemental support, our solutions scale with your organization and keep your costs predictable.
Our IT Services Include:
Data Backup & Recovery Services
We provide automated, secure backup solutions and disaster recovery planning to ensure business continuity in case of cyberattacks, hardware failures, or natural disasters.
IT Help Desk Services
Our helpdesk support team offers fast, reliable IT assistance, ensuring that your team receives expert guidance and troubleshooting whenever needed.
Outsourced IT Support
We act as your dedicated IT department, handling network management, software updates, cybersecurity, and IT troubleshooting so you can focus on growing your business.
VoIP Phone Systems
Our solutions provide seamless integration, HD voice quality, and advanced call management features, helping businesses enhance collaboration and reduce telecommunication expenses.
Disaster Recovery Planning
We develop customized business continuity plans to ensure fast restoration of critical systems in case of cyberattacks, data loss, or system failures.
Managed IT Services
Our fully managed IT services provide proactive monitoring, cybersecurity protection, and network optimization to ensure your technology infrastructure remains secure and efficient.
Cloud IT Services
We offer secure cloud migration, cloud storage solutions, and cloud application management, allowing organizations to scale efficiently and collaborate from anywhere while ensuring data security and accessibility.
Cybersecurity Services
We provide firewall management, endpoint security, email security, threat detection, and employee cybersecurity training, ensuring your organization remains protected against ransomware, phishing, and data breaches.
IT Compliance Services
We provide compliance-focused IT solutions that help organizations meet HIPAA, PCI, FTC Safeguards, and industry-specific regulatory requirements, reducing security risks and avoiding legal penalties.
PCI Compliance Services
We help organizations implement secure payment processing solutions, ensuring PCI DSS compliance by providing network security, encryption, vulnerability assessments, and compliance reporting.
Microsoft 365 Services
We offer Microsoft 365 setup, migration, security optimization, and ongoing management, enabling businesses to leverage cloud-based collaboration tools like Teams, SharePoint, and OneDrive while maintaining compliance and security.
Ransomware Removal Services
We provide immediate ransomware removal, system restoration, and threat mitigation services, ensuring your data is recovered and secured to prevent future attacks.
Co-Managed IT Services
We help reduce IT workloads, enhance security, and implement best-in-class IT strategies, ensuring your business stays ahead of evolving technology demands.
Frequently Asked Questions About IT Support in Chicago
What is managed IT support and how is it different from traditional IT services?
Managed IT support is a proactive, all-inclusive approach to maintaining your IT environment. Rather than waiting for something to break, we monitor and maintain your systems 24/7, handle updates, improve cybersecurity, and offer strategic planning. This reduces downtime and keeps IT costs predictable.
Do you provide support for organizations with in-house IT teams?
Yes. Many of our clients have internal IT staff and use our co-managed IT services to provide specialized expertise, additional manpower, or after-hours support. We tailor our services to fill the exact gaps your internal team needs help with.
Can Windstar Technologies help with HIPAA, PCI, and FTC Safeguards compliance?
Absolutely. We specialize in supporting organizations that handle sensitive financial, health, and member data. Our compliance-aligned services include system access controls, audit logging, encryption, risk assessments, and policy development.
How quickly can you respond to IT support requests?
We offer 24/7 monitoring and help desk availability, with most support requests being addressed within minutes. For urgent issues, we respond immediately and escalate as needed to minimize disruption.
What cybersecurity protections do you offer?
Our cybersecurity services include endpoint protection, real-time threat detection, firewall management, phishing protection, and user training. We also help enforce policies like MFA and least-privilege access to further reduce risks.
Can you help migrate our systems to Microsoft 365?
Yes. We manage Microsoft 365 migrations, setup, and administration, ensuring a smooth transition with minimal downtime. We also train your staff and optimize the environment for security and performance.
How do you back up our data and protect it from ransomware?
We use automated, encrypted cloud and on-premises backups, combined with detailed recovery plans and ransomware protection. If a threat is detected, we isolate the source, recover clean data, and perform forensic analysis to prevent future attacks.
What does onboarding with Windstar Technologies involve?
It begins with a Discovery Call where we learn about your goals and challenges. We follow up with an IT assessment and develop a custom support plan based on your infrastructure, compliance needs, and long-term strategy.
